How to better communicate your value to your clients, using research-based language. Invesco Global Consulting conducts ongoing research into the language used in financial services, with the goal of helping advisers have better conversations with clients. We conducted a 6-month language study on what investors think. What do they value and how should their advisers respond? […]
This session draws upon leading research in psychology, neuroscience and behavioural finance to explore three critical ‘pillars’ of a client centric approach; communication, core values and beliefs and managing investment risk. We introduce you to four ‘financial personalities’, each one with its own unique set of attitudes, beliefs and behaviours to help you deliver a tailored […]
Making the unknown known, by using the familiar. Highly persuasive financial professionals often engage clients by translating Wall Street jargon into Main Street values, using metaphors, analogies, anecdotes, and illustrations. This communication style may allow them to better serve their clients’ financial needs – and sell more effectively in the process.
We have found that financial professionals often recognize that lawyers and accountants have clients that they would like to have themselves. However, cracking the code on how to build a strategic partnership that leads to a steady flow of referrals can be difficult and frustrating. “The Referral Code” is the culmination of years of research on how […]
When it comes to financial advice, the great value is in helping clients achieve all their financial goals and objectives. Part of this is maximising client resources, and part is managing the various risks to achieving that outcome. In this session we look at effectively & ethically managing the key risk of personal protection as […]
Join Michael Miller CFP®, James Cotis CFP® and Claire Mackay CFP® as they unpack a series of ethical scenarios from actual cases reviewed by the FAAA Conduct Review Commission. Explore complex themes, including the delicate balance between professional and personal relationships, and your professional duties to multiple counterparties. Witness how these experts navigate through challenging situations while upholding the highest […]
You are invited to an engaging and informative session where we delve into the technical and strategic aspects of risk advice. This is your chance to connect, learn, and share your questions, insights, and challenges with a community of like-minded individuals.
It’s not the clients you win, it’s the clients you keep. Losing a top client is never a pleasant experience. Worse still, research shows that 72.7% of advisers lose one top client per year. This makes everyone run harder just to maintain present production levels, and it hamstrings organic growth. However, research shows it does not have […]
As a continuation of A guide to navigating conflicts in 2023 Masterclass Series 1, we delve into the complex world of conflicts in financial planning, exploring ethical principles guiding their resolution. Join Phillip Davies, Deputy Chair of the FAAA Conduct Review Commission, as he unravels in-depth case studies and illustrates real-life scenarios, shedding light on the challenges faced […]
The most successful advice firms in the future will be those who are able to balance working in their business, with working on their business; and taking advantage of the tremendous opportunities today while continually evolving for tomorrow. Great in theory, but with all of the complex issues facing advisers, it can be a challenge to know where to […]
Join two seasoned leaders as they share their journey crafting an ethical philosophy for a financial advice business. Discover practical steps to integrate ethics, unlock trust, and navigate challenges with finesse. Witness the tangible benefits that arise from embracing an ethical approach. Don’t miss this opportunity to revolutionise your financial practice for a brighter and […]
Despite the fact that fee for advice has been the norm for many years, pricing remains one of the most challenging elements of running a successful advice firm. Join Elixir Consulting as they share the key highlights from the sixth edition of their Adviser Pricing Models Research Report. In addition to learning how much your peers are charging […]
Having a clear methodology for how we construct our advice is more important than ever, both when it comes to efficiency of getting advice in front of clients, but also in seamlessly discharging our compliance and ethical obligations. In part 1 of this 2-part session, we will look at how we can initiate this discussion […]
While every client needs to consider personal risk mitigation as part of their financial plan, not every client may be able to access an easily underwritten retail insurance product due to health or occupation. Similarly, as life and risk needs evolve over time it may be hard to make appropriate changes to existing cover. In this session […]
Australia's enviable cities and high life expectancy rank among the world's best, yet healthcare challenges continue to evolve. While advances in diagnosis and treatment extend lives, the burden of diseases like heart disease, stroke, and cancer persists. The financial burden of healthcare is increasingly shifted onto individuals, with rising out-of-pocket costs and lost earnings […]
When it comes to Life Insurance products, often features and their value may not be easily understood by clients. How can we help them understand how they are applicable to the unique risks each of them wishes to mitigate in their day-to-day life? In Part 2 of this session, we look at particular types of […]
As part of MLC Life Insurance's 'know your insurer' series, this session will delve into the points of difference in the MLC Life Insurance product suite and their relevant advice strategy uses, along with all broad areas of the MLC Life Insurance business that are there to support your clients from underwriting, in-force, and claim […]
WELCOME TO CONGRESS In today's rapidly evolving financial landscape, collaboration and shared knowledge are essential for success. This year, the Financial Advice Association Australia (FAAA) brings together thought leaders, seasoned professionals, and emerging talents to foster a spirit of unity and collective growth. Through engaging keynote speeches, interactive sessions, and networking opportunities, we aim to […]
Insurer wellbeing offerings are prolific in the current market, but it’s not always clear how they align to individual client need & values. In this session we look at global research and behavioural finance to ascertain how advisers can use these offerings to enhance client experience and ongoing client engagement. We also explore the best ways to […]
An efficient process is an essential part of delivering effective risk advice, and to have an efficient process it's essential to understand the best ways to navigate all parts of the risk advice process from onboarding, to new business, in-force management, and claims & wellbeing. In this session we outline the areas of support available […]
As part of MLC Life Insurance's 'know your insurer' series, this session will delve into the points of difference in the MLC Life Insurance product suite and their relevant advice strategy uses, along with all broad areas of the MLC Life Insurance business that are there to support your clients from underwriting, in-force, and claim […]
When it comes to Life Insurance products, often features and their value may not be easily understood by clients. How can we help them understand how they are applicable to the unique risks each of them wish to mitigate in their day-to-day life? In this session we look at types of contracts and their features, […]
Don’t miss out on Riskinfocus 24 – coming to your state capital city in March! More great CPD-eligible content in a packed life insurance-focussed program which is designed for ALL financial advisers; not just ‘riskies’.It’s so important to see more advisers deliver more life insurance advice to more Australians and we hope the thoughts and […]
Don’t miss out on Riskinfocus 24 – coming to your state capital city in March! More great CPD-eligible content in a packed life insurance-focussed program which is designed for ALL financial advisers; not just ‘riskies’.It’s so important to see more advisers deliver more life insurance advice to more Australians and we hope the thoughts and […]
Don’t miss out on Riskinfocus 24 – coming to your state capital city in March! More great CPD-eligible content in a packed life insurance-focussed program which is designed for ALL financial advisers; not just ‘riskies’.It’s so important to see more advisers deliver more life insurance advice to more Australians and we hope the thoughts and […]
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