A note on early release

RiskBot is in its early stages. While it is already a genuinely useful research tool, built on a carefully curated library and strong underlying technology, we’re continuing to refine extraction depth, response quality, coverage, and the user experience based on real adviser use.

You may occasionally notice areas where responses could be more complete, where a particular insurer section needs more depth, or where the interface could be smoother. We’re actively working on all of it. Your feedback makes a real difference, whether that’s a thumbs up/down on a response, a flagged issue, or a note to info@riskhub.com.au. Tell us what’s working, what isn’t, and what you wish RiskBot could do next.

Thanks for being an early user. The tool gets better because of you.

1. About RiskBot

RiskBot, brought to you by Risk Hub, is an AI-powered research assistant designed to help financial advisers work through life insurance research faster and more consistently. It draws on a curated library of insurer Product Disclosure Statements (PDS), adviser guides, technical reference material, and regulatory documents to help you find answers, compare products, and understand regulatory context.

RiskBot is intended to:

• Speed up adviser research across PDS content, technical topics, and regulatory guidance
• Support cross-insurer comparisons where consistent data exists
• Surface relevant source material with page references and citations
• Help advisers prepare for advice conversations, reviews, and Statements of Advice

It is not intended to:

• Provide financial, legal, or tax advice
• Replace your professional judgement or compliance obligations
• Guarantee currency or completeness of insurer product information
• Substitute for direct review of source Product Disclosure Statements

Use of RiskBot does not remove or reduce an adviser’s professional, regulatory, or compliance obligations.

2. The Nature of AI-Generated Responses

RiskBot generates responses using a large language model (Claude, by Anthropic) drawing on curated source documents. You should understand:

• Responses are generated each time, so the same question may produce slightly different responses
• While every effort is made to ground responses in source material and produce accurate output, AI models can misinterpret, summarise imperfectly, or occasionally generate information that is not accurate
• Verbatim quotes are extracted from source documents where possible, but you should always verify critical content against the original PDS or regulatory document before relying on it
• Source citations (document name, page reference) are provided where applicable to help you verify

You should treat RiskBot as a research aid that speeds up your work, not as a source of truth. Final checks against source documents remain your responsibility.

3. Adviser Responsibility

By using RiskBot, you acknowledge that:

• You are a financial adviser or other professional using the tool in a research capacity
• All queries and use of outputs are under your direction
• Outputs should be verified against source documents where accuracy is critical
• Final advice, recommendations, and disclosures remain your responsibility
• You will apply your own professional judgement and act in accordance with your licence, best interest duty, FASEA Code of Ethics, and applicable laws

4. Availability and Evolution

RiskBot is an actively maintained tool that is regularly enhanced based on adviser feedback, source document updates, and improvements to the underlying AI capability.

Please note:

• Availability is not guaranteed and access may be interrupted for maintenance, updates, or technical issues
• The underlying AI model, source document library, and response behaviour may change over time
• Source documents (PDS, adviser guides, regulatory materials) are updated periodically. While we endeavour to keep the library current, there may be gaps between insurer publication dates and library updates
• Monthly query allowances apply (per your subscribed plan)

RiskBot is provided on a best-efforts basis, without warranties as to uninterrupted availability, accuracy, or suitability for every scenario.

5. Access Levels and Subscriptions

Individual and practice use

Standard RiskBot subscriptions are for individual adviser or single-practice use. Each account is intended to be used by the subscribed adviser personally. Sharing account credentials across multiple advisers, teams, or offices is not permitted under standard subscriptions.

Available plans

• Try RiskBot: a one-off entry tier with a fixed number of queries
• Starter: monthly plan with a modest query allowance (not available at this time)
• Professional: monthly plan with a standard query allowance, suited to active advisers
• Unlimited: monthly plan with uncapped queries (subject to fair use)

Current pricing, query allowances, and features are displayed at the point of subscription. Pricing, features, and access levels may change over time with reasonable notice.

Each query sent to RiskBot counts against your allowance. Viewing previous responses, browsing history, and navigating the interface do not consume queries.

Fair use

The Unlimited plan is intended to support genuine individual adviser research activity without query anxiety. Usage consistently exceeding around 1,000 queries per month would generally fall outside normal individual practice patterns and may indicate use that extends beyond individual research, for example team-wide usage, automated querying, or bulk content extraction.

We reserve the right to investigate, limit, or suspend activity that materially exceeds reasonable individual adviser research usage. In practice, we’ll contact you before taking any action and work with you to find the right arrangement.

Enterprise, licensee, and group access

RiskBot is also available under enterprise arrangements for licensees, dealer groups, and practices with multiple advisers. Enterprise access includes:

• Seat-based or centrally-billed access for multiple advisers
• Group-level usage reporting
• Customised query allowances and pricing
• Optional single sign-on (SSO) integration

Terms for enterprise access are agreed individually. If your circumstances call for group access or you expect sustained usage above standard plan levels, please contact us at info@riskhub.com.au to discuss arrangements.

6. Data Handling and Privacy

We take reasonable steps to protect data used within RiskBot.

Data used

RiskBot processes:

• Your queries (the questions you type)
• AI-generated responses to your queries
• Your account information (name, email address, subscription tier)
• Usage data (query counts, timing, model used, token consumption)
• Ratings or issue reports you submit

RiskBot does not collect or process client health or medical information. You should not enter client-identifying information in queries. Scenarios can be described generically (e.g. “a 45-year-old self-employed accountant”) without identifying a specific individual.

Data storage and infrastructure

• User account data, conversation history, and subscription information are stored in a managed PostgreSQL database hosted on Amazon Web Services (Sydney region)
• Queries are sent to Anthropic’s Claude API for processing. Anthropic’s data handling practices apply to that processing, and the API does not retain content for model training
• Source documents (PDS extractions, reference materials) are stored alongside the application
• Subscription payments are processed by Stripe, a PCI DSS Level 1 compliant payment processor. Payment card details are handled entirely by Stripe and do not enter Risk Hub systems at any point
• Authentication is handled by Clerk, a specialist identity provider
• Data in transit is protected by TLS encryption
• Data at rest is encrypted at the database and file system level by the infrastructure providers

Query logging

Queries and responses are stored to provide conversation history, support quality improvements, and investigate user-reported issues. Ratings and issue reports capture the relevant query context to help us improve the tool. Aggregate usage data is used to monitor performance, costs, and popular query patterns.

Anonymisation and minimisation

Where possible, data is minimised. You should not enter client-identifying information in queries.

7. Adviser Obligations Regarding Use

By using RiskBot, you confirm that:

• You are using the tool in a professional research capacity
• You will not enter client-identifying information or sensitive personal data in queries
• You will verify critical content against source documents before relying on it in client advice
• You will not attempt to extract or reproduce copyrighted content (PDS documents, regulatory materials) in bulk
• You will not share your account credentials or attempt to circumvent query limits
• Your use of the tool complies with your own privacy policy and regulatory obligations
• You are responsible for how RiskBot outputs are stored, shared, or relied upon

8. Intellectual Property

RiskBot itself, including its interface, curated document library, extraction templates, system prompts, and calculation logic, is the intellectual property of Risk Hub.

Source materials (insurer PDS documents, adviser guides, regulatory publications) remain the property of their respective publishers. RiskBot’s curated library is provided for research support purposes only.

You may not:

• Copy, reproduce, reverse engineer, or commercialise any part of RiskBot
• Use RiskBot outputs to build competing products or services
• Bulk extract source document content via repeated queries
• Share generated content publicly in a manner that implies Risk Hub endorsement of specific products or recommendations

Outputs you generate for your own professional research and Statement of Advice preparation may be used within your advice practice.

9. Limitation of Liability

To the maximum extent permitted by law, Risk Hub is not liable for:

• Losses arising from reliance on RiskBot outputs without verification against source documents
• Errors, omissions, or inaccuracies in AI-generated responses
• Gaps or delays in the currency of source documents in the curated library
• Interruptions to service availability
• Actions taken by advisers on the basis of RiskBot responses

Advisers use RiskBot at their own professional discretion and remain solely responsible for advice provided to clients.

10. Changes to These Terms

Risk Hub may update these terms from time to time. Continued use of RiskBot following any update constitutes acceptance of the revised terms. Material changes will be communicated to active users where practicable.

11. Contact

For questions about these terms or data handling practices, contact Risk Hub at info@riskhub.com.au.

Last updated: April 2026