1. About the Risk Needs Calculator

The Risk Needs Calculator, brought to you by Risk Hub, is a software tool designed to support financial advisers in estimating and illustrating insurance needs as part of an adviser-led advice process.

The calculator is intended to:

• Support structured adviser conversations
• Assist with needs analysis inputs and calculations
• Improve consistency and efficiency in advice preparation

It is not intended to:

• Provide financial advice
• Replace professional judgement
• Be used directly by end-clients without adviser involvement

Use of the calculator does not remove or reduce an adviser’s professional, regulatory, or compliance obligations.

2. Adviser Responsibility

By using the Risk Needs Calculator, you acknowledge that:

• All data is entered by you (or under your direction)
• Outputs are dependent on the accuracy and completeness of inputs
• Results are indicative only and must be reviewed and interpreted
• Final advice, recommendations, and disclosures remain your responsibility

You should always apply your own professional judgement and act in accordance with your licence, best interest duty, and applicable laws.

3. Availability and Support

The Risk Needs Calculator is an actively maintained adviser support tool that is regularly enhanced based on adviser feedback, product development priorities, and evolving workflow requirements.

While we make reasonable efforts to ensure the calculator is available, functional, and accurate, availability is not guaranteed and access may occasionally be interrupted for maintenance, updates, or technical issues.

Please note:

• Availability is not guaranteed
• Access may be interrupted due to maintenance, updates, or technical issues
• Calculations, logic, or outputs may change as the tool evolves

The calculator is provided on a best-efforts basis, without warranties as to uninterrupted availability or suitability for every scenario.

4. Access Levels — Free and Pro

The Risk Needs Calculator is available under two access levels: Free and Pro.

Free access allows:

• General use of the full calculator
• Life, TPD, Trauma, and Income Protection calculations
• Client and partner analysis
• On-screen results summary
• Viewing a sample one-page report (illustrative example only)
• Saving one case
• Loading your saved case

Free access does not include saving unlimited cases or downloading reports.

Pro access ($29 + GST per month, or $290 + GST per year) includes everything in Free, plus:

• Saving unlimited cases
• Downloading reports in PDF and CSV format

Pricing, features, and access levels may change over time. Current pricing is always displayed at the point of subscription.

5. Data Handling and Privacy

We take reasonable steps to protect data used within the Risk Needs Calculator.

Data used

The calculator may process:

• Adviser-entered client information such as age, income, assets, liabilities, dependants, and financial assumptions
• Adviser account information (name and email address)

The Risk Needs Calculator does not collect or process health or medical information. Where advisers import data from other tools (such as the Client Data Hub), they remain responsible for ensuring that any health or sensitive information is handled in accordance with their own privacy obligations.

Data storage and infrastructure

The Risk Needs Calculator operates across two infrastructure layers:

• Client and scenario data is stored in a managed database hosted within Australian infrastructure (Amazon Web Services, Sydney region). Data at rest does not leave Australia.
• The application layer is hosted via a US-based cloud platform (Google Cloud Platform). Requests are processed via this layer before being written to the Australian database. Data is not retained in the application layer beyond the duration of a request.
• Data in transit is protected by TLS 1.2+ encryption. Data at rest is encrypted using AES-256.
• Subscription payments are processed by Stripe, a PCI DSS Level 1 compliant payment processor. Payment card details are handled entirely by Stripe and do not enter Risk Hub systems at any point.

Anonymisation and minimisation

Client names are not required for calculations. Where possible, data is anonymised or de-identified. Data is used only to support calculator functionality.

You should only enter information you are authorised to use and store. Where client-identifiable information is entered, advisers are responsible for ensuring appropriate consent and privacy compliance obligations are met.

6. Adviser Obligations Regarding Client Information

By using the Risk Needs Calculator, you confirm that:

• You have appropriate authority to enter client information
• Your use of the tool complies with your own privacy policy and obligations
• You are responsible for how outputs are stored, shared, or relied upon

Risk Hub does not independently verify the accuracy or appropriateness of data entered.

7. Intellectual Property

The Risk Needs Calculator, including its calculation logic, interface, and outputs, is the intellectual property of Risk Hub. You may not copy, reproduce, reverse engineer, or commercialise any part of the calculator without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Risk Hub is not liable for:

• Losses arising from reliance on calculator outputs
• Errors or omissions in calculations resulting from incorrect data entry
• Interruptions to service availability
• Actions taken by advisers on the basis of calculator results

Advisers use the calculator at their own professional discretion and remain solely responsible for advice provided to clients.

9. Changes to These Terms

Risk Hub may update these terms from time to time. Continued use of the calculator following any update constitutes acceptance of the revised terms. Material changes will be communicated to active users where practicable.

10. Contact

For questions about these terms or data handling practices, contact Risk Hub at info@riskhub.com.au.

Last updated: April 2026