Last updated: June 2026.

Risk Advice Companion (the application) is a software platform for financial advisers, operated by Point1 Pty Ltd (trading as Risk Hub), ABN 17 645 442 262. You can reach us at info@riskhub.com.au.

By creating an account or using Risk Advice Companion, you agree to these terms.

1. About Risk Advice Companion

Risk Advice Companion (“RAC”) is software for Australian financial advice practices, brought to you by Risk Hub. It supports the delivery of life insurance advice: client profiles and fact finds, document management, needs analysis, strategy and recommendation development, and the preparation of advice documents. Additional tools and modules may be added over time, and some may be separately priced or enabled by agreement.

2. Practices, Accounts and Users

Access to RAC is set up at practice level by agreement with Risk Hub. Each practice nominates its users, and each user receives an individual login. Account holders must keep login details secure, use multi-factor authentication where required by their practice settings, and ensure their use of RAC is consistent with their own licensing and compliance obligations. Practices are responsible for removing access for people who leave the practice.

3. Fees

Fees for RAC are as agreed between Risk Hub and your practice. Where a written agreement or order form exists, it takes precedence over this page on pricing and payment terms.

4. Tool Usage

Outputs from RAC (including needs analysis results, extracted document data, generated narratives and draft advice documents) are indicative and preparatory only. They require review by a qualified adviser before being relied on or provided to a client. RAC supports, and does not replace, adviser judgment or the practice’s own compliance processes.

5. Fair Use

Some RAC features carry real underlying costs, such as AI document extraction and drafting. We apply a fair use approach: normal advice-workflow usage is never an issue, but we may throttle, queue or contact you about usage that is clearly excessive or automated beyond the intended workflow (for example bulk or scripted AI processing). Where your practice’s agreement includes specific usage allowances, that agreement prevails.

6. Not Financial Advice

Nothing in RAC is financial product advice, a recommendation, or an offer. RAC is a tool used by licensed advisers, who remain responsible for the advice they provide.

7. Privacy and Data Handling

What is collected. RAC holds two kinds of information:

• Practice information: practice and licensee details, adviser and staff names, contact details, AR numbers, qualifications, signature images and logos, provided during onboarding and account management.
• Client information entered or uploaded by the practice: names, contact details, dates of birth, employment and financial details, family information, insurance records, health information, meeting notes and transcripts, and supporting documents.

Health information is sensitive information under Australian privacy law. Practices must only enter or upload client information, including health information, where they have the client’s consent to do so.

Where it is stored. RAC runs on Australian infrastructure: application hosting in Sydney and the database in Sydney. Data is encrypted in transit (TLS 1.2+) and at rest. AI processing (for example document extraction and narrative drafting) is performed onshore in Australia.

Overseas disclosure. Client and practice data is not transferred overseas in the ordinary course of using RAC, with these exceptions: our email delivery provider and SMS provider process message content (such as a client’s email address and the content of a notification) through overseas infrastructure when messages are sent.

8. Support Access

To provide onboarding assistance, support and maintenance, Risk Hub personnel may access a practice’s data within RAC. This access is limited to what is reasonably necessary to provide the support requested or to keep the service running, is treated as confidential, and is not used for any other purpose.

9. Disclosure and Third Parties

Service providers used to deliver RAC include our Australian hosting and database providers (Sydney), onshore AI services (Sydney), an email delivery provider and an SMS provider. We do not sell or share practice or client data with insurers or any other party for their own purposes.

10. Third-Party Integrations and Data

From time to time RAC may offer integrations with third-party providers, for example research, quoting, policy or premium data services, or data feeds from other platforms. Where your practice chooses to use one:

• Data sourced from a third party (such as premiums, product details, research results or policy information) is produced by that provider. We pass it through in good faith but do not verify it, and we are not responsible for inaccuracies, omissions or delays on the provider’s side. Advisers must verify third-party data before relying on it in advice.
• We use best endeavours to keep integrations connected and working, but we do not guarantee their availability or performance. A provider may change, interrupt or withdraw its service at any time, and an integration may be unavailable while that is resolved.
• Use of a third-party service may also be subject to that provider’s own terms, and to any agreement your practice holds with them directly (for example a research subscription in the practice’s name).

11. Data Retention, Export and Deletion

Information is retained while it is needed to provide the service and to meet legal and compliance obligations. Advisers own and manage their client records: practices can export their data, and a practice leaving RAC can request a complete copy of its data. If your practice stops using RAC, contact support to arrange export and deletion.

12. Access and Correction

Clients of a practice should direct requests to access or correct their information to their adviser or practice, who controls that information within RAC.

13. Practice and Adviser Responsibilities

Practices and advisers must obtain any client consents required to collect and hold client information in RAC (including health information), maintain their own privacy policy and disclosures, and use the platform lawfully.

14. Intellectual Property

Risk Hub owns RAC and its underlying software and content. Practices retain ownership of their client data and their own materials, and grant Risk Hub only the rights needed to operate the service.

15. Availability and Support

We aim for high availability but do not guarantee uninterrupted access; maintenance may occasionally interrupt the service. Support: info@riskhub.com.au

16. Limitation of Liability

Risk Hub is not liable for losses arising from use of RAC, including from tool outputs, extracted data or service interruptions, except where liability cannot be excluded under the Australian Consumer Law. Advisers remain responsible for verifying data and for the advice they give.

17. Changes to These Terms

We may update these terms from time to time. Updates are posted on this page, and we will give reasonable notice of material changes.

18. Governing Law

New South Wales, Australia.

19. Contact

Point1 Pty Ltd, Kirrawee NSW 2232, ABN 17 645 442 262, info@riskhub.com.au