TPD Claim Support

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TPD Claim Support

Offering trust and confidence during a client's toughest times.

At TPD Claim Support, it isn’t just about the stressful paperwork, or dealing with a super fund provider or insurer, their claims managers, or simply just how overwhelming navigating the unknown is. It’s about more than just the claim. It’s about you and your business health and focusing on your clients and their your family’s’ needs.

How do you outsource a very complex process and gain back the capacity in your business without losing your client. How can you de-risk the many hours spent on the claim process both legally if something goes wrong or simply gain back the numerous hours to invest back into your ongoing business needs. Allowing you to focus on your business and just work with the client when the funds are paid.

Providing you trust and confidence in perhaps the most stressful time of your client's life, to have a highly skilled team support your business in this process. It’s about preparing, planning and successfully having the claim paid. This will ensure avoiding lengthy delays and disputes combined with the financial or emotional stresses between your business and the client relating to the injury or illness. It’s allowing you to keep your business on track with a team that cares whilst we work and fight for you on the claim.

Website

https://tpdclaimsupport.com.au/

susan@tpdcs.com.au

Mobile

0417 706 832

What sets your products or services apart from competitors in terms of value and unique features (and any specifics in relation to the provision of Risk Advice)?
– Essentially a new world support area – Claims Settling and handling services have become an integral and highly complex skillset requiring numerous hours and highly skilled people to facilitate. 47% claims disputes are due to lack of evidence supplied or delays from numerous hurdles missed (*refer QSIC Rep498 findings) We do not charge a fee until the claim is paid. We do not charge a fee if declined. We give back the capacity to the practices, the planners or back office to focus on their client base and remain profitable whilst we absorb the numerous hours in the claims process. The client always remains the planner’s client and we work with the planners/practices to provide the advice prior to settlement of funds. We de-risk the process if there are any declines for eg or manage all the touch pints on behalf of the practice and own the process and comms thereby freeing up the practices from the emotional or unrealistic demands of clients and 3rd parties. and most importantly we do not charge inflated fees like lawyers do which can be up to 40% of the claim benefit.

Can you highlight any key benefits or advantages that Risk Advisers or support staff can expect when working with your company?

– We stay in our lane and invest more time in the research and application stages as well as able to invest more time on processes. We increase the investment and touch points with 3rds parties such as medicos which increases the claims outcomes and speeds up claim approvals. The planners get the outcome of a claim proceeds to advise on with no investment of their resources, time of costs. Access to a highly skilled team proficient in claims managers You will be allocated a personal claims manager from TPD Claims Support A pathway for any client you may not have the time or ability to work with on a claim. Higher claims rates and or far less time requited to spend on the claim (aka nil) and still work with your client on the advice piece.

Are there any specific individuals or teams within your company that Risk practices should reach out to for more information or support?

– Licencees or Practice Principals who would like to know more about the value beyond just claims management.

How do we help De-risk

How we do support your business not just by providing efficiencies but also focus on being more profitable.

How do we support growth, efficiencies and ultimately a better client experience.

How in fact we support growth by lead generation.

Trevor Battersby – Head of Licencee & Planner Relationships.

Susan Hedt – Claims Management enquiries for any back office support member or planner who has a client and wants in the first instance, to workshop a possible need.

Can you share any important news, messages or updates that you would like to convey to Risk Advisers?

– Risk Claim Statistics, Legislative hurdles and current Status Quo, AFCA escalation. ASIC Rep498 and Rep 696 for eg Claims handling and settling: How to comply with your AFS licence obligations Info 253 TPD Declines Where to from here?

Are there any upcoming webinars, events, or training sessions that you would like to promote?

– Claims handling and Settling messages as above can be utilized for education and awareness at PD Days and conferences or Dealer Group Webinars Trevor Battersby is available for these forums as can commentaries for dealer group newsletters for example.

Do you have any specific resources, such as guides, articles, demos or tools, that you would like to provide to Risk Advisers or support staff?

– A lot of tools we promote are from ASIC, AFCA & MoneySmart WHY? A key anchor in the “hurdles” of getting claims paid, the faults of the profession and ultimately statistics that demonstrate the difficulties are from work undertake by ASIC and the profession. Hence the value propositions we can provide or perhaps can educate on how to deliver yourselves,. they are also the only industry supplier of data as many Insurance companies only provide limited statistics.

Can you share any success stories or testimonials from Risk Advisers who have used your service?

–Kind words from our clients – Click here

What are the pricing options and packages available for Risk Advisers?

– They are all on our FSG attached to our website – very clear and transparent and paid for by the client and in some cases when the planners prefer to pay (eg Income Protection claims.) and clearly not the inflated fees lawyers charge. Please see FSG Each product has pricing attached derived by the amount of time invested in each claim.

Is there any additional information that demonstrates the value you provide specifically for Risk Advice support?

– Higher claims success rate. Zero hours involvement by planner or practice to allow to focus on new business or ongoing book. access to highly skilled claims managers who can invest more time and generate more claims outcomes missed previously. Planners get access to the Benefit Payments to advise on without exhausting their resources. Lead generation benefits not previously accessed.- How we actually generate New clients.