AFRM Claims Advocacy
Making personal insurance claims easier for clients and advisers
If Your Client is Unable to work because of Injury or Illness Or has a lost a loved one, setting up a correctly from the outset can make a world of difference.
We work with clients to make it easier and quicker for them to receive a claim outcome. Our claim advocates act on behalf of the client to ensure the insurer / trustee is being fair and reasonable with the claim. Our help extends to supporting the client with all the claim paperwork, ensuring a more efficient claim outcome, whilst the client focuses on their health / wellbeing.
AFRM Claims Advocacy (ACA) deliver our clients peace of mind throughout the claim process. We take the worry away from the client and create a client experience that balances both financial and wellbeing outcomes (return to wellness / support when grieving).
For advisers this means we save them time, costs and demonstrate to their clients that the advice they provided is validated with right claim outcome and a positive claim experience.
Key Contact: Bruno Muraca, CEO
Contact information
Q and A
– Great advice leads to great claims. Great claims focus on the financial outcomes as well as the health outcomes. AFRM has managed more than $275M in claims for our clients.
We have a 2 step claim process.
AFRM Claims Advocacy has a 2 Step Claim Process:
​1. Claim Triage (check for insurance & super)
2. Claim Management / Advocacy
Step 1: Claim Triage
Before we launch into the claim, we triage your claim – incl. check for life insurance & super availability.
This involves meeting with the insurer on your behalf and understanding the detail of your insurance policy and how your injury of illness can be claimed.
At the end of this stage – we make a recommendation to progress with a claim (and our approach).
This ensures that if a claim is not supported by your insurance policy, you are not putting in time and effort into a claim that is likely to be unsuccessful.
Of the claims that we have recommended post triage stage- 98% have been successful
Step 2:
Claim Management / Advocacy
Advocating on your behalf starts with becoming the main contact with the insurer for your claim (all written and verbal correspondence with the insurer comes to our office only), so that you can focus on your health / wellbeing.
​Our claim advocacy extends to establishing and preparing the claim (including help with completing claim forms); lodging the claim and then the ongoing management with the insurer until the claim outcome is reached.
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