Purpose of the Client Data Hub

The Client Data Hub is provided as a utility to help financial advisers collect core client information to support early-stage risk advice conversations and preparation for basic needs calculations.

It is designed for adviser use only and is not intended to replace a full fact find, advice process, or compliance requirements.

Nature of information collected

Depending on what is entered, the Client Data Hub may collect:

• client and partner personal details (e.g. name, date of birth)

• income information

• high-level assets and liabilities

• existing insurance and superannuation details

The Client Data Hub does not collect detailed health information or underwriting data.

Data security and encryption

Reasonable steps are taken to protect data stored in the Client Data Hub, including:

• encryption of data in transit using industry-standard protocols

• encryption of data at rest where supported by the underlying infrastructure

• secure access controls for adviser dashboards

• unique, time-limited client access links

While best efforts are made to protect information, no system can be guaranteed to be completely secure.

Data hosting and location

Client Data Hub data is hosted using secure infrastructure located in Australian data centres.

This is intended to support Australian privacy expectations and adviser obligations.

Use of information

Information entered into the Client Data Hub:

• is used solely to support adviser workflows

• is accessed only by the adviser who created the client request

• may be exported by the adviser for use in related tools, including the Risk Needs Calculator

No data is sold, shared, or used for marketing purposes.

Privacy responsibilities

Advisers are responsible for:

• obtaining any required client consent

• ensuring appropriate disclosures are made to clients

• complying with their own privacy, record-keeping, and regulatory obligations

The Client Data Hub is a support tool and does not remove or replace these responsibilities.

Accuracy and reliance

Outputs and exports are entirely dependent on the information entered.

Users should:

• avoid guessing or estimating values

• verify key details during advice discussions

• apply professional judgement at all times

Information collected through this tool is indicative only and must not be relied upon in isolation.

Availability and beta status

The Client Data Hub is currently provided as an early beta.

As such:

• availability is provided on a best-efforts basis

• features and functionality may change over time

• temporary interruptions or adjustments may occur

No guarantee is given regarding uninterrupted availability.

Limitation of liability

To the extent permitted by law:

• no liability is accepted for loss arising from use of the Client Data Hub

• the tool does not provide financial advice

• advisers remain responsible for all advice outcomes and compliance obligations

Acceptance of terms

By accessing or using the Client Data Hub, you acknowledge and accept these Terms & Privacy conditions.

If you do not agree, you should not use this tool.